Refund Policy

1. Overview

This policy explains how refunds, rescheduling, and cancellations are handled across MUSÉE Creative's services. Because our work is scheduled in advance and often begins before delivery, deposits and retainers are non-refundable except where noted below.

2. Discovery Calls & Consultations

Discovery calls, strategy sessions, and paid consultations are non-refundable. These sessions require dedicated time from our team and are considered delivered once the call has taken place or the scheduled time has passed without advance rescheduling.

3. Website Design & Branding Projects

Deposits reserve production time and are non-refundable. If a client cancels after work has begun, payments already made cover the work completed. If a project is abandoned without communication for more than 30 days, MUSÉE Creative may close the project and retain payments already received.

4. Real Estate Photography

• Deposits are non-refundable because they reserve a specific appointment.
• Clients may reschedule with at least 48 hours' notice.
• Weather-related cancellations initiated by MUSÉE Creative may be rescheduled without penalty.
• If a property is not photo-ready upon arrival, the client may proceed with the session or reschedule; additional travel or rescheduling fees may apply.

5. Brand & Portrait Sessions

• Deposits are non-refundable.
• Sessions may be rescheduled one time with at least 48 hours' notice.
• Additional reschedules may incur a fee.

6. Website Content Sessions

Website content photography sessions follow the same terms as brand and portrait sessions above. Deposits are non-refundable, and one complimentary reschedule is permitted with at least 48 hours' notice.

7. Event Coverage

Because event dates cannot be replaced, event retainers are non-refundable. The remaining balance is due before the event. If the client cancels, the retainer is forfeited.

8. Breeder Sessions

Breeder sessions may be rescheduled due to puppy development, health concerns, or weather. Deposits remain transferable to the new session date when approved by MUSÉE Creative.

9. Photography Bookings & Rescheduling

Across all photography services, deposits reserve a specific date and time on our calendar. Rescheduling is offered where noted above and is always subject to availability. Repeated reschedules or short-notice changes may require a new deposit.

10. Final Payment Before Delivery or Launch

Final payment is required before website transfer, launch, or delivery of final photography assets. No final deliverables, files, or access will be released until the outstanding balance is paid in full.

11. Digital Deliverables

Once delivered, digital deliverables are non-refundable. This includes but is not limited to:

• Edited photographs
• Website files
• Logos
• Branding assets
• Design concepts
• SEO work
• Digital downloads

12. Refunds for Technical Issues

MUSÉE Creative will always make reasonable efforts to correct legitimate technical issues before considering any refund. This includes:

• Missing photographs
• Corrupted files
• Technical delivery errors
• Website launch issues caused by MUSÉE Creative

13. Image Satisfaction

Refunds are not issued because a client changes their mind or prefers a different artistic style after delivery. Reasonable editing revisions included within the purchased package are always honored.

14. No-Show Policy

Failure to appear for a scheduled session without notice results in forfeiture of the deposit. A new booking requires a new deposit.

15. Force Majeure

Neither party is liable for delays or cancellations caused by circumstances beyond reasonable control, including:

• Severe weather
• Natural disasters
• Government restrictions
• Illness
• Emergencies
• Power outages

These situations may require rescheduling without liability to either party.

16. Payment Disputes

If a chargeback or payment dispute is initiated before MUSÉE Creative has an opportunity to resolve the issue directly, all work may be suspended until the dispute is resolved.

17. Exceptions & Discretion

In rare circumstances, MUSÉE Creative may, at its sole discretion, offer a partial credit or refund for services not yet rendered. Any exceptions must be requested in writing and are reviewed on a case-by-case basis.

18. Related Policies

This Refund Policy is read alongside our Terms & Conditions, Privacy Policy, Booking, Payment & Scheduling Policy, and Website Project Policy.

19. Contact Us

If you have questions about this Refund Policy or a specific billing matter, please contact us at contact@museecreative.com.