Policy
Booking, Payment & Scheduling Policy
New clients pay a 50% non-refundable retainer to reserve their appointment. The remaining balance is due before edited images or digital deliverables are released. Returning clients and approved brokerages may qualify for invoicing after establishing a payment history with MUSÉE Creative — Net 7 for returning clients and Net 15 for approved brokerages unless otherwise agreed. No booking is confirmed until the required payment has been successfully received.
Retainers
New clients pay a 50% non-refundable retainer at booking to reserve their appointment. The remaining balance must be paid before edited images or digital deliverables are released. No booking is confirmed until the required payment has been successfully received.
Returning clients & approved brokerages
Once a payment history is established, returning clients and approved brokerages may pay in full online, pay a 50% retainer (returning clients), or request an invoice. Standard terms are Net 7 (returning) and Net 15 (approved brokerages) unless otherwise agreed. Invoice privileges are granted solely at MUSÉE Creative's discretion and may be revoked for late payments or repeated missed deadlines.
Rescheduling & cancellations
- Reschedules requested more than 24 hours in advance are complimentary.
- Reschedules requested within 24 hours may require a new retainer.
- No-shows automatically forfeit the retainer.
- Weather-related reschedules initiated by MUSÉE Creative are always complimentary.
- If the property is not photo-ready upon arrival, the client may continue with the session or reschedule; additional travel or rescheduling fees may apply.
Property readiness
Clients are responsible for ensuring the property is photo-ready before the scheduled appointment. This includes:
- Lights turned on
- Blinds adjusted
- Vehicles moved
- Clutter removed
- Personal items stored
If additional staging or waiting time is required on site, additional fees may apply.
Turnaround times
Standard delivery time begins after the photography session — not after booking. Turnaround estimates may vary during holidays or periods of unusually high demand and are communicated in advance whenever possible.
Final image delivery
Final edited galleries remain locked until the outstanding balance has been paid. Watermarked previews may be provided before final payment when applicable. RAW files are never included unless specifically stated in writing.
Image licensing
Photography is licensed for the client's marketing and promotional use. Copyright remains with MUSÉE Creative unless otherwise agreed in writing.
Travel fees
Sessions outside the normal service area may incur travel fees. Any travel costs are always disclosed and agreed upon before booking is confirmed.
Late payments
Outstanding invoices may accrue late fees where permitted by law. Future appointments may require full payment upfront if previous invoices were overdue.
Force majeure
Neither party is liable for delays or cancellations caused by circumstances beyond reasonable control, including severe weather, natural disasters, illness, government restrictions, emergencies, or power outages. These situations may require rescheduling without liability.
Confirmation
Appointments are not confirmed until the required payment or retainer has been received.
Related policies
Read alongside our Terms & Conditions, Refund Policy, Privacy Policy, and Website Project Policy.